Who we are
Our website address is: https://www.adsnet.co.za.
AdsNet Privacy Policy
Effective Date: [09 June 2026]
1. Introduction
AdsNet respects your privacy and is committed to protecting personal information processed through our platform, website, landing pages, dashboards, campaign tools and support systems.
This Privacy Policy explains how AdsNet collects, uses, stores, shares and protects personal information when users create accounts, submit enquiries, use landing pages, manage campaigns, open support tickets or interact with AdsNet services.
This Privacy Policy should be read together with our Terms of Use, Cookie Policy, Lead Handling Policy and any applicable service agreement.
2. Who This Policy Applies To
This Policy applies to:
- AdsNet account holders
- Business clients
- Visitors to AdsNet websites
- Visitors to AdsNet-hosted landing pages
- Customers submitting enquiries through landing pages
- Users contacting advertisers through call, WhatsApp, email or form links
- Support ticket users
- Self-managed and managed package users
3. Personal Information We May Collect
AdsNet may collect the following categories of information:
3.1 Account Information
- Name
- Business name
- Email address
- Phone number
- Login details
- User role
- Account status
- Package information
- Billing-related references
3.2 Business Profile Information
- Business description
- Services offered
- Target locations
- Trading areas
- Website address
- Business contact information
- Logo or branding materials
- Social media links
- Advertising preferences
3.3 Landing Page and Campaign Information
- Landing page content
- Service descriptions
- Campaign draft content
- Keywords
- Negative keywords
- Ad headlines
- Ad descriptions
- Target areas
- Budget preferences
- Campaign status and approval records
3.4 Lead Information
When a customer submits an enquiry through an AdsNet-hosted or AdsNet-created landing page, we may collect:
- Name
- Phone number
- Email address
- Service requested
- Message content
- Location or service area
- Date and time of enquiry
- Page or campaign source
- Device or browser information where applicable
3.5 Technical Information
AdsNet may collect:
- IP address
- Browser type
- Device type
- Operating system
- Referring page
- Pages visited
- Login activity
- Security logs
- Error logs
- Cookie identifiers
- Analytics data
3.6 Support Information
When users open support tickets, AdsNet may process:
- Ticket subject
- Ticket message
- Attachments
- Account details
- Support replies
- Ticket history
- Internal notes required to resolve the request
4. Why We Collect Personal Information
AdsNet collects and processes personal information for the following purposes:
- To create and manage user accounts
- To provide landing page services
- To create and manage campaign drafts
- To capture and deliver leads
- To send lead notifications
- To provide dashboard access
- To manage subscriptions and packages
- To provide support ticket services
- To improve website and platform functionality
- To prevent fraud, abuse and unauthorised access
- To comply with legal obligations
- To maintain records of client activity, approvals and service history
5. Legal Basis for Processing
AdsNet processes personal information where:
- The user has provided consent
- Processing is necessary to perform a service
- Processing is necessary for legitimate business purposes
- Processing is required for legal or regulatory compliance
- Processing is necessary to protect the rights, property or safety of AdsNet, users or third parties
6. Client Responsibility for Data Supplied
Clients are responsible for ensuring that any personal information, business information, customer information, images, branding, content or advertising material supplied to AdsNet is lawfully obtained and may legally be used.
By uploading, submitting or providing information to AdsNet, the Client confirms that they have the necessary authority, consent or legal basis to use that information.
AdsNet is not responsible for unlawful collection, use or submission of personal information by Clients.
7. Lead Information and Advertiser Responsibility
AdsNet may help capture and route leads to the relevant advertiser.
Once a lead is delivered to the Client, the Client becomes responsible for how that lead is handled, contacted, stored, followed up and used.
Clients must use lead information lawfully and responsibly.
Clients may not:
- Sell leads without proper legal authority
- Spam customers
- Misrepresent their services
- Use lead information for unrelated purposes
- Share lead information unlawfully
- Contact customers in a harassing, abusive or unlawful manner
8. AdsNet as Service Provider or Operator
Where AdsNet processes personal information on behalf of a Client, AdsNet acts as a service provider or operator for that Client.
The Client remains responsible for determining how and why customer information is processed where the Client controls the business relationship with the customer.
AdsNet may process such information to provide hosting, dashboard, lead delivery, support, reporting and campaign-related services.
9. Sharing of Personal Information
AdsNet may share personal information with:
- The relevant business advertiser receiving the lead
- Hosting providers
- Email delivery providers
- Payment or billing providers
- Analytics providers
- Security providers
- Advertising platforms such as Google or Meta/Facebook where applicable
- Contractors or service providers assisting AdsNet
- Legal or regulatory authorities where required
AdsNet does not sell personal information as a general business practice.
10. Google Ads, Meta/Facebook and Third-Party Platforms
Where AdsNet assists with advertising setup, campaign drafts, integrations or account access, information may be processed by third-party platforms such as Google Ads, Google Analytics, Meta/Facebook, WhatsApp or other services.
Use of those platforms is subject to their own terms, privacy policies and data processing rules.
AdsNet is not responsible for the privacy practices of third-party platforms.
10.1 Google Ads API and Google User Data
AdsNet allows authorised business users to connect a Google Ads account that they own or are authorised to manage. Connecting a Google Ads account is optional and occurs only after the user grants permission through Google’s OAuth consent process.
Google data accessed
When a user connects a Google Ads account, AdsNet may access Google Ads customer account identifiers and relevant advertising information, including campaign settings, campaign status, budgets, targeting settings, keywords, negative keywords, advertisements and available campaign performance information.
AdsNet may also create or modify Google Ads campaign resources when the user instructs AdsNet to perform those actions through the AdsNet dashboard.
AdsNet does not access Gmail, Google Drive, Google Calendar, Google Contacts, Google Photos or other unrelated Google services through this integration.
How Google data is used
AdsNet uses Google Ads data only to provide user-facing Google Ads integration features, including:
- Showing Google Ads accounts that the user is authorised to access.
- Connecting the selected Google Ads account to AdsNet.
- Displaying relevant account and campaign information.
- Creating campaign resources requested and approved by the user.
- Managing campaigns, budgets, targeting, keywords, advertisements and campaign status.
- Displaying campaign results and information where those features are available.
Google Ads data is not used for determining creditworthiness, lending, data brokerage, selling user information or building advertising profiles unrelated to the Google Ads services requested by the user.
Storage and security
AdsNet stores only the Google Ads information and authorisation credentials reasonably necessary to maintain the integration and provide the requested functionality. Access to stored Google Ads information and OAuth credentials is restricted to authorised systems and personnel and protected through appropriate technical and organisational security controls.
Sharing and transfer
AdsNet does not sell Google user data.
AdsNet does not transfer or disclose Google user data to third parties except where necessary to provide or secure the user-facing AdsNet service, comply with applicable law, or act on the user’s explicit instructions. Service providers that process data on behalf of AdsNet are required to process it only for the contracted service and subject to applicable confidentiality and data-protection obligations.
Further information about service-provider responsibilities is available in the AdsNet Data Processing Agreement.
Retention, disconnection and deletion
AdsNet retains Google Ads information and OAuth authorisation credentials only for as long as reasonably necessary to provide the connected Google Ads functionality, maintain required security and audit records, resolve disputes, or comply with applicable legal obligations.
Users may disconnect their Google Ads integration through the available AdsNet account or support process. Users may also revoke AdsNet’s access through their Google Account permissions.
After disconnection or a valid deletion request, AdsNet will delete or securely remove stored Google Ads information and authorisation credentials that are no longer required, subject to applicable legal, security, fraud-prevention and accounting retention requirements.
Users may request disconnection, access, correction or deletion through AdsNet’s official support channels.
Artificial intelligence and machine learning
AdsNet does not use Google Ads API user data to develop, improve or train general-purpose or non-personalised artificial intelligence or machine-learning models. AdsNet does not transfer Google Ads API user data to third parties for the purpose of training such models.
Google API Services User Data Policy
AdsNet’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Supporting documents:
11. Data Security
AdsNet takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.
Security measures may include:
- User authentication
- Access restrictions
- Secure hosting controls
- System monitoring
- Backups
- Security updates
- Internal access limitations
- Support ticket tracking
No system is completely secure, and AdsNet cannot guarantee absolute protection against all unauthorised access or cyber incidents.
12. Retention of Personal Information
AdsNet keeps personal information only for as long as reasonably necessary for:
- Providing services
- Maintaining account history
- Managing legal or accounting records
- Resolving disputes
- Supporting lead tracking
- Complying with legal obligations
- Enforcing agreements
Lead, campaign, account and support records may be retained after account closure where reasonably required for legal, operational, audit or dispute purposes.
13. User Rights
Subject to applicable law, users may request:
- Confirmation of whether AdsNet holds their personal information
- Access to their personal information
- Correction of inaccurate information
- Deletion of information where legally permitted
- Objection to certain processing
- Withdrawal of consent where processing is based on consent
Some information may not be deleted immediately where AdsNet is legally or operationally required to retain it.
14. Marketing Communications
AdsNet may send service-related communications, account notices, package updates, billing notices and support messages.
Marketing communications may be sent where permitted by law or where the user has opted in.
Users may opt out of marketing communications, but service-related communications may still be sent.
15. Children
AdsNet services are intended for business users and are not directed at children.
Users may not knowingly submit personal information of children unless they have lawful authority to do so.
16. International Processing
Some service providers used by AdsNet may process data outside South Africa.
Where this occurs, AdsNet will take reasonable steps to ensure that personal information is processed with appropriate safeguards.
17. Data Breaches
Where AdsNet becomes aware of unauthorised access to personal information, AdsNet will take reasonable steps to investigate, contain and respond to the incident.
Where legally required, AdsNet may notify affected users or relevant authorities.
18. Changes to This Policy
AdsNet may update this Privacy Policy from time to time.
Continued use of AdsNet services after updates means the user accepts the updated Privacy Policy.
19. Contact
For privacy-related questions, users may contact AdsNet through the official support channels available on the platform.